If you already have a good practice, going to the next level is challenging. Delightful, but challenging. Why? Because you wouldn’t have a good practice if you weren’t doing a lot of things right…

As a healthcare provider, it can be difficult at times to see beyond the clinical care you are giving and gain perspective on the big picture – the overall patient experience. And sometimes you may wonder, why does it even matter?

It is a new year. The goals are set and you are ready to run the marathon and win the grand prize. The prize is an increase in practice profits, happy patients and a stellar team. Nevertheless, wait!

The dental hygiene department is one of the biggest parts of every successful dental practice! Many dental practices have dental hygiene departments that do not produce at least 30% of the total office production…

The following is a guest post by Debbie Seidel-Bittke. If you are interested in guest posting for Dental Heroes, please sign up here. One area of the dental practice that can drive referrals and is the second highest profit center of your dental practice is the hygiene department. The hygiene department should produce over 30% [...]

One system in the dental office, which is often overlooked, is the dental hygiene departments’ recare system. It works best when the office doesn’t need to call patients to come in for a missed or delayed dental hygiene appointment…

Great leadership fuels great dental practices. In well over two decades of helping surviving practices become thriving practices, one common theme has emerged. There is a proven and direct relationship between leadership and success…

What does your staff do when you’re not watching? Are they making cell phone calls, surfing the internet, reading celebrity gossip magazines, sleeping, etc… We have heard story after story of staff members finding creative ways to get out of producing more dentistry for the practice. If this is your staff, you know that you [...]