With the recession in full swing, it has become increasingly more difficult for dentists to increase the number of patients which they are serving…

One of the most critical responsibilities an office manager has is to manage the schedule. The dentist wants it to be productive. The hygienists want it to be full…

Below is a brief overview of ten critical numbers every dentist should know, monitor and graph every year. The goal is to see them grow over the course of your career as you measure your overall

Communication may not seem that important to a dentist whose work day is filled with countless appointments, but it is a big deal for patients. The difference between having a loyal patient and losing said patient may rest on good communication…

Dr. Smith and I have used this training program over the past 15 years to take a bright, positive, new hire secretary and develop them into a knowledgeable, confident dental office manager.

What if your office manager had the ability to help you manage your practice? Imagine that she could confidently and correctly handle the variety of business decisions that occur throughout your practice…

This is an agreement between an employer and employee that spells out a “healthy” arrangement to assist both parties in parting ways. It is truly a humane and respectful way to treat an outgoing employee and also resolves many

First off, I must state at the onset of this article that any employee that has participated in any illegal activities such as embezzlement or theft, or has contributed to wrong-doings that will clearly be detrimental to you or your practice must be